Welcome to Expert Attestation Services. These Terms of Service (“Terms”) govern your use of attest.ae (the “Website”) and the services provided by Expert Attestation Services (“we,” “us,” “our,” or “Expert Attestation Services”).
By using our Website or requesting our services, you agree to these Terms.
1. Our Services
Expert Attestation Services is a document clearing and certificate attestation service provider.
Our services may include:
- Educational certificate attestation
- Personal document attestation
- Commercial document attestation
- Certificate verification and processing
- Embassy and consular document processing
- Document clearing services
- Document collection and delivery
- Courier coordination
- Other related document processing services
The exact service, requirements, fees, and processing time may vary depending on the type of document and the requirements applicable to your request.
Expert Attestation Services operates as an independent service provider and assists customers with the processing and coordination of their documents.
2. Service Requests
When submitting an enquiry or requesting a service, you agree to provide accurate and complete information.
You may be required to provide documents and information necessary to process your request.
Submitting an enquiry through our Website does not automatically constitute confirmation of a service order. Our team may contact you to understand your requirements, confirm the applicable service, and provide a quotation.
3. Quotations and Fees
Service fees depend on the requirements of each individual request.
Factors that may affect the cost include:
- Type and number of documents
- Country of document issuance
- Required attestation or processing stages
- Verification requirements
- Courier and delivery requirements
- Urgency of the request
- Additional services requested
A quotation provided by us will specify the applicable charges and services where reasonably possible.
Any third-party or authority fees included in a quotation will be communicated as part of the applicable service arrangement.
4. Processing Times
We provide estimated processing times based on the information available to us at the time of your request.
Processing times may vary due to document requirements, verification procedures, courier arrangements, public holidays, or processing by third parties.
Estimated processing times are not guaranteed unless specifically confirmed in writing.
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate information
- Providing genuine and valid documents
- Providing complete and legible copies where required
- Providing any additional information requested during processing
- Making payments within the agreed timeframe
- Providing accurate contact and delivery information
Any delay resulting from incomplete information, incorrect documents, or delayed responses may affect the processing time.
6. Document Authenticity
Customers must ensure that all documents submitted to us are genuine and legally obtained.
We do not knowingly process forged, fraudulent, altered, or unlawfully obtained documents.
If a document is found to be unsuitable for processing, we may suspend or cancel the relevant service.
7. Third-Party Processing
Some document attestation and clearing services involve third-party organisations and authorities.
We assist with the processing and coordination of such services but do not control their individual requirements, decisions, processing times, or procedures.
Any changes to requirements or processing procedures may affect the timeline or cost of a service.
8. No Guarantee of Outcome
We will make reasonable efforts to provide the services agreed with you.
However, the final acceptance, verification, attestation, approval, or processing of a document may depend on the relevant authority or third party.
Accordingly, we cannot guarantee a particular outcome where the decision is outside our control.
9. Payments
Payment terms and accepted payment methods will be communicated during the service confirmation process.
Where payment is required before processing, work may commence after the required payment has been received.
Additional charges may apply where the requirements of a service change or additional processing is requested.
10. Cancellation and Refunds
Cancellation and refund eligibility depends on the stage of the service and whether work or third-party processing has already commenced.
Where applicable, costs already incurred for processing, courier services, authority fees, or other third-party services may be deducted from any eligible refund.
Any applicable refund will be processed according to the agreed service terms.
11. Document Delivery
Where collection or delivery is included in the service, customers are responsible for providing accurate delivery information.
We are not responsible for delays caused by incorrect addresses, unavailable recipients, or circumstances outside our reasonable control.
Customers should notify us promptly if there is an issue with a delivered document.
12. Website Use
You agree to use our Website only for lawful purposes.
You must not:
- Submit false or misleading information
- Upload fraudulent documents
- Attempt to gain unauthorised access to our systems
- Interfere with the operation or security of the Website
- Introduce malicious software
- Use the Website in a way that may damage or disrupt our services
We reserve the right to restrict access where these Terms are violated.
13. Website Content
We make reasonable efforts to keep the information on our Website accurate and up to date.
However, document requirements, processing procedures, fees, and timelines may change.
Information provided on the Website is for general informational purposes and should not be considered a guarantee that a particular document will meet the requirements of a specific authority or organisation.
14. Intellectual Property
All content on the Website, including text, logos, graphics, images, designs, and other materials, is owned by or licensed to Expert Attestation Services unless otherwise stated.
You may not reproduce, modify, distribute, or commercially use our Website content without our prior written permission.
15. Limitation of Liability
To the extent permitted by applicable law, Expert Attestation Services will not be responsible for delays, losses, or outcomes caused by circumstances outside our reasonable control, including changes in processing requirements, third-party delays, courier issues, or decisions made by relevant authorities or organisations.
We are also not responsible for issues arising from inaccurate information, incomplete documents, or incorrect instructions provided by the customer.
Nothing in these Terms limits any liability that cannot legally be excluded.
16. Third-Party Links
Our Website may contain links to third-party websites or services.
These links are provided for convenience and informational purposes. We are not responsible for the content, availability, security, or privacy practices of third-party websites.
17. Privacy
Your use of our Website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be published on this page with the updated effective date.
19. Governing Law
These Terms shall be governed by the applicable laws of the United Arab Emirates.
Any disputes relating to these Terms or our services shall be subject to the jurisdiction of the competent courts, where applicable.
20. Contact Us
If you have any questions regarding these Terms or our services, please contact us:
Expert Attestation Services
Website: attest.ae
Email: [email protected]
Last Updated: 28 September 2026